Official website links end with .gov.sg
800,000+
Monthly user queries
100+
Enterprise chatbots
27+
Agencies onboarded
Automated omnichannel chatbots to serve the public
Virtual Intelligent Chat Assistant (VICA) is a centralised conversational AI platform that helps government agencies respond to public inquiries efficiently. By combining natural language processing (NLP) with modern generative large language models (LLMs), it allows teams to launch customer-facing chatbots that reduce call-centre backlog and quickly resolve citizen queries
Features
Flexible knowledge and configuration options
Upload files as data sources and set custom prompts to tailor how the chatbot interacts with users. Integrate with agency APIs for advanced interactions.
Meet users where they are
Launch your virtual assistant across multiple citizen-facing touchpoints, including website widgets, WhatsApp, and Telegram.
Centralised, always up-to-date platform
Utilize the latest AI model and features without the need for manual updates
Singpass Integration
Authenticate users natively for personalised responses based on user inputs and authenticated identity
Seamless Live Chat Escalation
Establish automated routing thresholds to hand off complex citizen queries from the AI bot to human agents.
Why VICA
Simpler
Eliminate the administrative pain of manually pairing hundreds of question variants with automated knowledge base tuning
Faster
Provide citizens with instant, accurate answers 24/7, bypassing long email response delays and hotline queues.
Trusted
Built on secure infrastructure, VICA enforces strict public safety guardrails to mitigate misinformation risks.
Who is VICA for?
Customer Service and Public Relations Directors
Lower call centre overheads, manage peak public inquiry surges, and drive community satisfaction scores up.
Digital Transformation and Product Managers
Digital Transformation and Product Managers Launch an intelligent, pre-vetted AI helpdesk for public-facing information portals without custom front-end development.
Operations and Helpdesk Supervisors
Get automated ticket filtering alongside robust live-agent chat routing tools to streamline customer service loops.
General Availability - Fully supported and ready for agency-wide scaling of core services.