Trusted WOG AI front door for government queries | GovTech Singapore Product Portal

Consolidating government information across 100+ agencies into a trusted AI-powered assistant that provides reliable answers 24/7 in four official languages.

Impact at a Glance

500+

Websites covered

50,000

Queries addressed to-date

4 Languages, 1 Experience

Support and info in any 4 official languages

The Challenge

One Government, But Many Places to Search for Info

Government information is spread across hundreds of websites and pages maintained by different agencies. For citizens, a seemingly simple question can turn into a time-consuming search, especially if they do not know which agency, scheme or website to start with. This fragmentation created significant friction for the public:

Fragmented Service Experience: Citizens may need to search across multiple agency websites, understand and piece together information themselves before finding the answer they need.
Language Barrier: As government information is predominantly published in English, citizens not comfortable in the language face challenges finding and understanding government information.
Trust in Age of Generative AI: Commercial AI tools provide convenient answers, but may draw on unverified sources or hallucinate and generate inaccurate information.

The Solution

A Trusted AI Front Door for Citizen Services

Developed by GovTech and ServiceSG, chat.gov.sg gives citizens a single interface to ask questions in plain language and receive accurate, consolidated answers.

Answers grounded in official sources

Powered by SearchSG’s WOG knowledge retrieval capabilities, the bot answers using only government verified content, with source links provided so citizens can verify the information themselves.

Enhanced Safety Guardrails

GovTech's Sentinel platform, layered with additional safety technologies, provides guardrails designed for a government context. This helps to reduce unsafe or unreliable responses and strengthen trust in the digital experience.

Translating questions into relevant support

Beyond retrieving information, chat.gov.sg can interpret a citizen's needs and match them to relevant government schemes and support. Complex eligibility criteria can be translated into clearer guidance on what they qualify for, why and what to do next.

Built on Proven WOG Infrastructure

Built on established Whole-of-Government platforms, including VICA and SearchSG, allowing the team to leverage common infrastructure quickly rather than recreate capabilities agency by agency.

The Results

Fast, Reliable, Personalised Guidance for citizens – in simple terms, and their preferred language

Chat.gov.sg has transformed how the public interacts with government services. Instead of expecting citizens to understand how government is organised, identify the right agency and navigate multiple websites, citizens can start with their need and let government help them find the way forward The result is a simpler model of public service delivery: citizens ask once, while government works across agency boundaries to help provide the answer.

“"I didn't know where to even start looking for support. The platform pointed me straight to the grant I qualified for and walked me through how to apply — I didn't have to dig through a single government website."”